Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must meet the following conditions:

  • Merchandise must be unused and in original condition
  • Monogrammed items cannot be returned or exchanged. All sales are final.
  • Proof of purchase is required.
  • Sale merchandise is eligible for exchange or store credit up to 30 days from purchase, unless it is marked as "FINAL SALE"
  • Returns will be refunded to the original form of payment

 

The RW Leatherworks Guarantee

I will cover defects in leather workmanship and hardware by repairing your gear or replacing it if it is no longer available.

Unlimited Warranty (valid from date of purchase)

  • Leather Workmanship
  • Hardware

1 Year Limited Warranty (valid from date of purchase)

  • Fabric and Linings
  • Velcro and Elastic
  • Nylon Zippers

Exclusions

  • Sale Product (including Seconds, final, or sample sales).
  • Merchandise not made by RW Leatherworks.

 

To start a return, you can contact me at ross@rwleatherworks.com. If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

You can always contact mefor any return question at ross@rwleatherworks.com.


Damages and issues
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged, or if you receive the wrong item, so I can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.